Our policies are set to ensure our consistencies with
each and every customer. We will abide by our
policies so all customers are treated the exact same
way. Our policies are subject to change at any
time and we will notify all customers of any changes.
Shipping
| Secured Site |
Returns |
Terms
Max Results Program |
Privacy
Shipping Policies
U.S. Domestic Home Delivery:
- Ships within 2 business days, usually 24 hours
- Shipped FedEx Home Delivery 3-5 business day delivery
- $10 charge on all locations and all quantities
- We offer quicker shipping options for additional costs
- FedEx tracking number will be emailed to you
- Signature will be required on all orders
- Sent in discreet envelopes
U.S. Post Office Box Delivery:
- Ships within 48 hours
- Shipped through U.S. Postal Service 3-5 business day delivery
- $10 charge on all locations and all quantities
- Signature will be required on all orders
- Sent in discreet envelopes
International Orders:
- Ships within 48 hours
- Shipped through U.S. Postal Service 5-10 day delivery
- $25 charge on all locations and all quantities
- Signature will be required on all orders
- Sent in discreet envelopes
All orders are sent in brown envelopes with only our address and
the customer's address. If the package is refused by the customer or
returned for non-receipt, once the package is received back to us in it's
entirety, we will issue a credit back to the customer's credit card less all
fees incurred by Max-Rx, LLC, as stated on our terms and conditions.
If you need special shipping instructions, you will need to
request it to us immediately upon ordering with exact instructions. Any
additional fees required will be billed to your credit card.
Secured Policy
Our secured policy is we guarantee that every online transaction you make at
Max-Rx.com will be
100% safe through 128-bit encryption technology. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00 of
fraudulent charges. If your bank does hold you liable for any of this $50.00,
we will cover the entire liability for you, up to the full $50.00. We will
only cover this liability if the unauthorized use of your credit card resulted
through no fault of your own from purchases made while using the secure
server. In the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and
procedures.
Return Policy
We are so confident you will be happy with our products we offer a
30 day guarantee on all products. If you are not satisfied with any of our
products within your first 30 days, simply return everything to us along with
your invoice and we will issue a refund for any bottles not opened. Any
bottles that have been opened will not qualify for a refund. Your return
must be postmarked no later than 30 days of the purchase invoice.
Returns that will not qualify for a refund:
If there is any reason that you feel you deserve a refund past the
30 day policy, please contact us regarding
your issue.
**Any returns involving coupon specials will be treated as normal
purchases.
**If you receive a free bottle of product, you will not receive credit for that
bottle if opened, nor will you receive credit for a bottle not paid for.
**If you return an order involving a free bottle which is opened, you will be
charged for that bottle deducted from your refund.
**If returning a package, please contact us beforehand and ask what the return
policy is before returning it to us.
Privacy Policy
Our Privacy Policy
We take your privacy seriously. Earning and keeping your trust is important to
us. We want you to understand what kinds of information we gather from you, how
this information is used and protected, and how you can control its use. This
statement discloses the privacy practices of Max-Rx. By using this
website, you agree, without limitation or qualification, to be bound by this
Privacy Policy.
This Privacy Policy applies to the collection and use of information by
Max-Rx but does not apply to information that you may send to us by
other means.
This website is not intended or designed to attract children under the age of
13. We do not collect personally identifiable data from any person we know to be
under the age of 13 and instruct children under 13 not to send us any
information.
This site is restricted to users from the United States and those not governed
by Privacy Policies of the European Union. Users from the European Union are
advised not to disclose personal information on this website.
The kinds of information we collect from you will vary, depending on how you use
our website. It's possible to browse our site without submitting any personal
information at all. In order to take part in certain services on our website,
you will be required to provide certain personal information (e.g., your name,
address, e-mail address, etc.).
In addition to the information you choose to submit, our systems are set up to
gather certain anonymous data to help us better understand how our site is being
used and how we can improve it. This automatically gathered data includes any
content you view on our website.
These are small files that we send to and store on your computer so that we may
recognize it as a unique machine the next time you visit our site. Our cookies
are used to let us know you are a prior customer and to help us personalize your
online experience by providing you with advertisements of interest to you. Also,
companies offering products or services through our website may use their own
cookies.
The personal information you provide is used among other uses to help us
customize your online experience. Your e-mail address serves as a unique
identifier in our record system, and it is used together with your password to
prevent unauthorized access to any information you choose to store on our site.
The data you give us about your personal preferences and demographics (such as
age, ZIP code, occupation, or other data) may be used to help us offer content,
advertisements, products, and services that are most likely to appeal to you.
Unless you specify that you'd prefer not to hear from us, we may also use the
e-mail address you provide at registration to contact you for promotional,
administrative, or other reasons. You may have these communications terminated.
This likely will take 4-6 weeks from the time you give us notice.
You may occasionally see contests, surveys, and other features of our website
that ask you to provide us with personal information. When you choose to respond
to these requests, the personal information you offer may be used for several
reasons. These include the uses set out in this section. They also include
providing personal information to third parties for prize fulfillment and other
aspects of any contest or similar offering or for other uses related to
providing you with information that we hope will be of interest to you.
The information gathered automatically by our system-such as your computer's IP
address, the kind of browser you're using, and a record of your navigation
through our site-may be used by us so we can understand how to make our site
convenient and useful to our audience.
We may link information collected from you through various means, including
information collected automatically and through the use of cookies and personal
information, with information we learn from Gold Card users. Our goal is to help
offer you content, advertisements, products, and services that are most likely
to appeal to you.
You can always choose not to provide personal information, even though it might
be needed to take advantage of Max-Rx offers or website features. If
you do not want to receive e-mail or other mail from us or if you wish to check
your personal information, please contact us in the manner listed in Section 8
of this Privacy Policy.
In the event that Max-Rx and some of our assets are sold or transferred
or used as security, the personal information collected on our website may be
transferred to third parties as part of that transaction. Max-Rx may
also provide personal information or provide access to personal information to
any of our affiliated businesses or to our business partners.
Max-Rx may use your personal information to reply to you and send
information to you. Max-Rx does not intend to reveal personal
information to third parties except in the manner stated in this Privacy Policy.
Max-Rx will provide aggregated information received from you to third
parties. Max-Rx takes commercially reasonable precautions to prevent
the aggregated information provided to third parties from including personal
information.
If Max-Rx is requested by law enforcement officials or judicial
authorities to provide personal information on individual users, Max-Rx
may, without your consent, provide such information. In matters involving claims
of personal or public safety, Max-Rx may provide your personal
information to appropriate authorities without your consent or court process.
Max-Rx recognizes you may be concerned about the security of your
personal information, and we are committed to employing reasonable technology in
order to protect the security of our website. However, even with the best
technology, no website is 100% secure. We will take reasonable measures that we
believe are appropriate to protect your information from loss, misuse,
alteration or destruction, and, where possible, will ask that any third parties
to whom we may transfer your information take comparable steps to protect that
security.
Questions regarding our Privacy Policy
If you have questions or comments regarding our privacy practices, contact
Max-Rx at http://help.max-rx.com.
Terms & Conditions
1. All rights reserved. These and other Max-Rx, LLC Logos and service
marks and trademarks of Max-Rx, LLC and its affiliates may not be used without
prior written consent of Max-Rx, LLC or its affiliates, as the case may be. All
other trademarks, product names, and company names and logos appearing on
Max-Rx, LLC are the property of their respective owners.
2. User expressly agrees that use of Max-Rx, LLC is at
User's sole risk. Max-Rx, LLC nor its affiliates, nor any of their officers,
directors, or employees, agents, third-party content providers, merchants,
sponsors, licensors (collectively, "Providers"), or the like, warrant that
Max-Rx, LLC will be uninterrupted or error-free; nor do they make any
warranty as to the results that may be obtained from the use of Max-Rx, LLC or as to the accuracy, reliability, or currency of any information
content, service, or merchandise provided through Max-Rx, LLC.
3. Under no circumstances shall Max-Rx, LLC or any other
party involved in creating, producing, or distributing Max-Rx, LLC be
liable for any direct, indirect, incidental, special, or consequential damages
that result from the use of or inability to use Max-Rx, LLC including
but not limited to reliance by a User on any information obtained from Max-Rx,
LLC or that result from mistakes, omissions, interruptions, deletion of
files or email, errors, defects, viruses, delays in operation or transmission,
or any failure of performance, whether or not resulting from acts of God,
communications failure, theft, destruction, or unauthorized access to Max-Rx,
LLC records, programs, or services. User hereby acknowledges that this
paragraph shall apply to all content, merchandise, and services available
through Max-Rx, LLC. Because some states do not allow the exclusion or limitation
of liability for consequential or incidental damages, in such states liability
is limited to the fullest extent permitted by law.
4. Upon ordering our product you are obligated to the
shipment you have paid for. If you submit a purchase and decide to refuse
it or wish to cancel the purchase, you may receive a refund less a ten (10)
dollar cancellation fee and less any shipping fees incurred by Max-Rx, LLC.
If the shipment is shipped and you do not want it, you can refuse the shipment
and it will be returned to us. We will charge you a ten (10) dollar
cancellation fee and any shipping fees for this. We are charged for the
transaction that took place and also any shipments that took place and we will
not incur fees due to a change of mind. Any returns sent back to Max-Rx,
LLC that contain opened bottles will receive no refund due
to tampering of the product. Only unopened bottles will be eligible for a
refund. The refund decision is decided solely on the decision of Max-Rx,
LLC, and the company can refuse a refund at any time if it wishes. All cancellations and returns are also subject to a $2.50
transaction fee incurred for processing each order placed.
5. Max-Rx, LLC strongly suggests all customers
consult their physician before taking any supplement. We are not doctors and
cannot guarantee the outcome of taking our product or any other products.
Max-Rx should not be used to treat any medical condition or disease. Additionally, it
should not be used as a contraceptive or means of protection from sexually
transmitted diseases. Our information is based on common information from
our manufacturer, research, customer feedback and other literature based on herbal remedies.
One of our main ingredients, Yohimbe, has warnings placed on it for certain
individuals from the FDA, which we have posted below. Please be sure to
read it so you are aware of its use. Max-Rx sexual supplements are not to
be used as a contraceptive, nor will they prevent
sexually transmitted diseases.
Yohimbe is a tree bark containing a variety of
pharmacologically active chemicals. It is marketed in a number of products for
body building and "enhanced male performance." Serious adverse effects,
including renal failure, seizures and death, have been reported to FDA with
products containing Yohimbe and are currently under investigation. The
major identified alkaloid in Yohimbe is yohimbine, a chemical that causes
vasodilation, thereby lowering blood pressure. Yohimbine is also a prescription
drug in the United States. Side effects are well recognized and may include
central nervous system stimulation that causes anxiety attacks. At high doses,
yohimbine is a monoamine oxidase (MAO) inhibitor. MAO inhibitors can cause
serious adverse effects when taken concomitantly with tyramine-containing foods
(e.g., liver, cheeses, red wine) or with over-the-counter (OTC) products
containing phenylpropanolamine, such as nasal decongestants and diet aids.
Individuals taking Yohimbe should be warned to rigorously avoid these foods and
OTC products because of the increased likelihood of adverse effects.
Yohimbe should also be avoided by individuals with hypotension (low blood
pressure), diabetes, and heart, liver or kidney disease. Symptoms of over dosage
include weakness and nervous stimulation followed by paralysis, fatigue, stomach
disorders, and ultimately death.
6. User acknowledges that Max-Rx, LLC contains
information, data, software, photographs, graphs, and other material
(collectively "Content") that are protected by copyrights, trademarks, trade
secrets, or other proprietary rights, and that these rights are valid and
protected in all forms, media and technologies existing now or hereinafter
developed. All Content is copyrighted as a collective work under the U.S.
copyright laws, and Max-Rx, LLC owns a copyright in the selection, coordination,
arrangement, and enhancement of such Content. User may not modify, remove,
delete, augment, add to, publish, transmit, participate in the transfer or sale
of, create derivative works from, or in any way exploit any of the Content, in
whole or in part. If no specific restrictions are displayed, Users may make
copies of select portions of the Content, provided that the copies are made only
for User's personal use and that User maintains any notices contained in the
Content, such as all copyright notices, trademark legends, or other proprietary
rights notices. Except as provided in the preceding sentence or as permitted by
the fair use privilege under the U.S. copyright laws (see,e.g., 17 U.S.C.
Section 107), User may not upload, post, reproduce, or distribute in any way
Content protected by copyright, or other proprietary right, without obtaining
permission of the owner of the copyright or other propriety right. In addition
to the foregoing, use of any software Content shall be governed by the software
license agreement accompanying such software.
7. This Agreement is personal to you, and you may not assign your
rights or obligations to anyone. If any provision of this Agreement is invalid
or unenforceable under applicable law, the remaining provisions will continue in
full force and effect. This Agreement shall be deemed to have been made in the
State of Texas, and shall be governed by the laws of the State of Texas. The
parties expressly stipulate to jurisdiction in Dallas County, Texas, or the
United States District Court, Dallas, Texas District, as appropriate. The
content of these terms are subject to change at the discretion of Max-Rx, LLC.
Good Manufacturing Practices (GMPs)
Program
Objectives
The NNFA GMP Certification Program is designed to verify compliance of member
suppliers of dietary supplements with a standardized set of good manufacturing
practices (GMPs) developed by NNFA. This program is based upon third party
inspections of member suppliers and comprehensive audits of their GMP programs
in the areas of Personnel, Plant and Grounds, Sanitation, Equipment, Quality
Operations, Production and Process Controls, and Warehouse, Distribution, and
Post-Distribution Practices. This program ensures that all elements of the
manufacturing process are reviewed to provide reasonable assurance that
processes are sufficiently controlled so that products meet their purported
quality.
Member suppliers that meet minimum NNFA GMPs standards and have received an
"A" compliance rating after an NNFA GMP audit will be entitled to apply for
certification and use of the NNFA GMP certification mark. NNFA certification
and display of the GMP certification mark demonstrate to retailers, consumers
and the public-at-large that products have been manufactured using good
manufacturing practices and bring a means of self-assessment to the dietary
supplement industry.
Organization - NNFA
The NNFA, the largest dietary supplement trade association in the United
States, has developed GMP standards based upon dialogs with member suppliers,
other trade associations, and the FDA. The NNFA GMPs are a living document and
will be updated periodically based upon feedback from consultants, member
companies, best quality practices and the FDA. NNFA will facilitate
certification of member suppliers by providing education and training upon
request.
GMP Advisory Committee
The GMP Advisory Committee, under the direct supervision of NNFA, is comprised
of three experts selected for their expertise and training in GMPs. Whenever
possible, the Committee members will have a diverse background, including
food, dietary supplements, pharmaceuticals, and botanicals, representing the
needs of the membership.
The functions of the Advisory Committee include:
- Periodic review of the NNFA GMPs
- Review and revision of suggested programs, procedures and records,
necessary to meet GMPs
- Review and revision of the Audit Checklist and Performance Rating System
- Selection of auditing companies and assessment of their performance
- Resolution of any disagreements between auditors and member suppliers
Third Party Auditors
Several agencies are selected to conduct audits of supplier members utilizing
the NNFA GMPs and associated performance standards.
Auditing companies are selected by the Advisory Committee, based upon
geographical location, resources, and prior experience conducting audits and
inspections of food or dietary supplement manufacturers.
Auditing companies must be independent, with no known or potential conflict of
interest, for each company for which they are contracted to complete an audit
review. Auditors have agreed and been trained to conduct GMP audits only
according to the audit checklist and performance rating system developed by
NNFA.
Arrangements for initial audit, resolution of any findings, and any follow-up
audits, are to be made jointly by the auditing company and the member
supplier, but must follow the protocol developed by the NNFA.
Auditing companies are limited to the determination of compliance of a member
supplier to NNFA GMPs, and any decision with regard to certification is at the
sole discretion of NNFA. It is a conflict of interest for an auditing company
to currently consult with any member supplier for which it conducts an audit;
or to have consulted with that member supplier for a three year period prior
to the audit.
Auditing companies shall provide NNFA with copies of all audit and corrective
action reports. They must also agree to the accompaniment of members of the
NNFA GMP Advisory Committee on a specified number of audits each year so that
the NNFA may assess the quality of audits and the need for revision of the
audit checklist and/or performance rating system.
On-Site Audits
The purpose of the audit is to verify compliance of a member supplier's GMPs
with the requirements of the NNFA GMPs. It also provides for an exchange of
information between the company and the auditor that will identify areas for
improvement required to meet minimum NNFA GMP standards.
The member supplier must allow access to all facilities, which are involved
with the manufacture, packaging, testing, and/or distribution of dietary
supplements. The member supplier must also have a qualified representative
available to answer the auditor's questions.
Audits will be conducted by experienced auditors that have been trained in the
NNFA GMPs and performance rating system, and have the required education,
experience and training to conduct on-site audits. Typical education and
experience of auditors is:
- A four year college degree in biology, chemistry, or food science
- Expertise in food or pharmaceutical GMPs
- Experience in the manufacturing processes for foods or dietary
supplements
- Successful completion of training in the NNFA GMPs
Auditors are responsible for all phases of the audits, including completion
of the audit checklist, the audit report, follow-up on corrective actions, and
any secondary audits.
A fee will be charged for the audit according to fee schedules submitted by
the auditing companies. There will be additional charges to cover the
auditor's travel and lodging expenses; these expenses are to be determined by
the company and auditing company in advance of the audit.
Communication will occur directly between the auditing company and the member
supplier during all aspects of the auditing process following guidelines
developed by NNFA. Any disputes that cannot be resolved within these
guidelines shall be referred to the GMP Advisory Committee for resolution.
Performance Rating System
The levels of compliance are as follows:
- A member supplier has excellent compliance with NNFA GMPs, with few
deficiencies noted
- A member supplier has good compliance with NNFA GMPs, but several
significant deficiencies were noted
- A member supplier has fair or poor compliance with NNFA GMPs, many
deficiencies noted; a re-audit of the facility required
The compliance ratings determine need for corrective actions and follow-up
inspections. Member suppliers earning an "A" rating may immediately apply to
NNFA for certification and the right to use the NNFA GMP certification mark.
Member suppliers earning a "B" rating may apply to NNFA for certification and
use of the certification mark once there is written verification that the
outstanding deficiencies have been corrected. Member suppliers earning a "C"
rating may apply to the NNFA for certification and use of the certification
mark after successful completion of a second audit and once there is written
verification that outstanding deficiencies have been corrected.
Appeal Procedure
member supplier has the ability to appeal an assigned compliance rating. The
appeal must be in writing and must address each of the deficiencies and the
reasons for the appeal. The written appeal must be submitted directly the GMP
Advisory Committee c/o NNFA along with the required appeal fees.
The GMP Advisory Committee will review the appeal within 30 working days and
attempt to resolve the issue through discussion with the member supplier and
auditing company. If this is not possible, a site visitation will be arranged.
The Advisory Committee's review of any appeal is contingent upon prior payment
of a fee to offset the expenses associated with appeal process.
Certification Procedure
Once a member company has documented compliance with NNFA GMPs, they may apply
to NNFA for certification and the right to use the GMP certification mark. The
application will be reviewed together with the audit and corrective action
reports. Upon successful completion of certification, the official NNFA GMP
certification mark may be used on the member supplier's labels, marketing and
advertisements. Certification will be valid for a period of no more than three
years from the date of the award.
